TERMS OF SERVICE
The terms below include information about booking, cancellation, rescheduling, late arrival and termination agreements. It is important that you read and understand the contract before agreeing to it.
When you sign up for coaching with me, you are agreeing to these terms and conditions. Click here for a PDF copy.
1. Introduction
Your instructions to commence training with Camilla Umar (also referred to as ‘I’ or ‘me’ and trading as ‘MOVE with Cam’) will constitute acceptance of these Terms & Conditions when you become a client (‘Client’ or ‘you’).
2. Health & Safety
Your physical and mental health and safety is of utmost importance.
You confirm that you have disclosed/will disclose all health information via the online health questionnaire form. While you are a client, you will continue to keep me informed of any changes and updates to your health status. This includes all medical conditions - physical and mental - including but not limited to pregnancy, injuries, recovery, rehabilitation, allergies and medication you are taking.
You have been informed and understand that exercise, including the use of equipment, is a potentially hazardous activity involving the risk of injury. You confirm that you are voluntarily participating in these activities and using equipment with full knowledge, understanding and appreciation of the dangers involved.
It is your responsibility to ensure that you have obtained medical advice where necessary, to ensure that you are able to participate in any exercise program. There may also be circumstances where I recommend that you seek clearance from your doctor before participation in any exercise programme and you agree to do so.
3. Payment
All sessions must be paid for in advance by monthly direct debit and are non-refundable.
Payments must be made no less than 48 hours prior to the session(s). If a payment is received less than 48 hours prior to the session(s), the first session will be considered a late cancellation and counted.
If, for any reason, a payment is not received, all services will be withheld until payment has been made.
4. Scheduling
Location: Sessions are held at my studio in-person, online via zoom or at a pre-agreed group class or training venue. All alternative training locations must be agreed in advance and will incur additional fees for time and transport.
Booking: Sessions should be booked at least 48 hours in advance and taken weekly at minimum, on regular days and times. You may book up to eight sessions over two months using the online scheduler at movewithcam.co.uk/book. There are no guaranteed spaces, it is your responsibility to book promptly in order to retain your preferred days and times. All sessions must be used within the month they are due, or they will be lost.
Timing: Sessions last for one hour starting at the appointed time. Any additional time needed to review or ask questions can be arranged separately with me in person, by email or by booking a free 15-minute Quick Question session.
Lateness: If you arrive more than 20 minutes after the appointed time the session may be cancelled and you will be charged in full for the session.
Cancellations and rescheduling: Rescheduling and/or cancellations must be made a minimum of 48 hours in advance of the scheduled session. If you cancel a session with less than 48 hours’ notice, you will still be charged as if that session had taken place. Please inform me as soon as possible of any short term cancellations via email, text or phone.
Should a severe and unforeseeable circumstance (such as illness) occur which prevents completion of the contracted sessions within the agreed time period, an extended time period may be taken to complete the sessions. This time period is at my discretion and must be agreed in advance, in writing.
Unless agreed in advance, sessions may take breaks that will be confirmed in advance. Any sessions that fall within holiday/break periods will be rearranged.
5. Termination
Your initial commitment and associated payments will be for a minimum of eight sessions to be taken weekly at minimum, not including holidays/breaks. If you stop using my services before using all your sessions, you will still be obliged to pay all fees due.
At the end of the initial commitment, our arrangement will become a rolling contract. If you wish to cancel the contract, you must give me one month’s notice in writing no later than the 1st of the month. Sessions terminate at the end of the paid month and must all be used within the month or they will be cancelled and charged as though they were attended.
I can cancel our contract at any time, provided I give you one month’s notice in writing. If I am unable to provide any remaining services which you have paid for, I will issue a pro-rata refund.
6. Data protection
In order to provide you with personal training services, I need to collect and process your personal data, including data relating to your health (‘special category data’). I will not use your data for any purpose other than in connection with the personal training service I provide to you.
Further information about how I collect, store and process your personal data is contained in the Privacy Notice, which can be found on my website www.movewithcam.co.uk.
By signing these terms and conditions, you consent to me processing your personal data.
7. Photographs and videos
I use photographs and videos to assist the training process, and for marketing purposes.
By signing this agreement, you consent to me using any photographs or videos of your training journey and any testimonials you provide for marketing purposes. If you object to such use, please notify me in writing by emailing cam@movewithcam.co.uk.
8. General
To discuss any part of this contract, your training, or if you have any other questions or concerns, please get in touch by emailing cam@movewithcam.co.uk.
Any changes to these terms must be made in writing and expressly agreed by both parties.
9. Waiver and release
You accept and agree to take reasonable responsibility for your physical safety and wellbeing in the context of the provision of training services.
You agree that by participating in physical exercise or training activities, you could suffer an injury or physical disorder, and you do so entirely at your own risk. You agree that you are voluntarily participating in these activities and using the associated facilities and premises and that you assume all risks of injury, illness, or death.
UK law does not permit liability for death or personal injury caused by negligence, liability for fraud, or strict liability to be limited or excluded.
Other than those liabilities which are not permitted under UK law to be excluded, you expressly agree to release and discharge Camilla Umar and MOVE with Cam from any and all claims or causes of action and you agree to voluntarily give up or waive any right that you may otherwise have to bring a legal action against Camilla Umar and MOVE with Cam.
By commencing training with Camilla Umar, you acknowledge that you have thoroughly read this waiver and release and fully understand that it is a release of liability.